FAQ

FAQ

FAQ

What is the background and production capacity of UHLED?

UHLED is a high-tech enterprise founded in 2015, integrating research and development, production, and sales of LED display solutions. The company is headquartered in Shenzhen, China, and operates from a modern facility covering 5,000 square meters of construction area. With an impressive annual production capacity of 120,000 square meters, UHLED is well-equipped to handle both small-scale customized orders and large-volume projects. The company’s main product portfolio includes indoor and outdoor LED HD displays, rental screens, shelf screens, LED posters, transparent screens, irregular screens, and various scene-application displays. UHLED strictly follows the business philosophy of “survival by quality, reputation by service,” ensuring that every product meets high durability and performance standards. In addition, the company employs 8 dedicated project engineers who provide strong pre-sales consulting and after-sales technical support, including overseas project assistance.

How does UHLED ensure product reliability through aging tests?

Aging testing is a critical part of UHLED’s quality control process. The company performs two levels of aging tests:

  • Module aging: Each LED module is placed in dedicated aging racks that can simultaneously test up to 100 square meters of modules per day. This process simulates prolonged operation to identify early failures in lamp beads, drivers, and solder joints.

  • Workshop aging: On a larger scale, the workshop aging area handles an average of over 600 square meters of fully assembled displays daily. This step runs displays continuously under controlled temperature and power conditions, often exceeding 48–72 hours, to ensure stability, color uniformity, and heat dissipation performance.

By rigorously aging both modules and finished cabinets, UHLED significantly reduces the risk of on-site failures, guaranteeing that customers receive displays capable of 24/7 operation in real-world environments.

What engineering and after-sales support does UHLED provide?

UHLED takes pride in its experienced engineering team and comprehensive after-sales service. The company has 8 project engineers who support overseas installations and troubleshooting. Key team members include:

  • Mr. Wang, Chief Engineer, with 23 years of experience in LED screens.

  • Mr. Jiang, after-sales technical engineer, with 15 years of experience.

  • Mr. Chen, Quality inspector, with 13 years of experience.

  • Mr. Lin, Structure engineer, with 8 years of experience.

  • Wibo Yang and Mr. Xiao, after-sales technical engineers with 5 and 13 years respectively.

UHLED offers 7×24 hours timely response and engineer remote control service for immediate diagnostics. Their one-stop solution covers: price consultation, product development and design, first-piece testing, quality inspection, installation & coding & field testing, and after-sales support & maintenance. This end-to-end service ensures that customers receive professional guidance from initial inquiry to long-term operation.

What types of LED displays does UHLED offer for general (non-retail) applications?

UHLED’s regular product line covers a wide range of indoor and outdoor applications. The main categories include:

  • Outdoor LED Display (Rear-maintenance series): P2.5/P3.076/P4/P5/P6.67/P8/P10mm; customizable cabinet sizes.

  • Outdoor Aluminium Profile LED Display (Rear-maintenance series): P4.4/P5.7/P6.67/P8/P10mm; cabinet size 960×960mm.

  • Rental LED Display (Soft connection series):  P1.95/P2.604/P2.976/P3.91mm; cabinet sizes 500×500mm or 500×1000mm.

  • Rental LED Display (Hard connection series): Same pitch options; same cabinet sizes but with rigid connectors for faster setup.

  • Fine Pitch LED Display (FP series): P1.25/P1.538/P1.86/P2/P2.5mm; cabinet size 640×480mm; ideal for control rooms and high-end venues.

  • Indoor LED Display (COB series): P0.78/P0.9375/P1.25/P1.5625P1.875mm; cabinet size 600×337.5mm; offering superior protection and viewing angle.

This variety allows UHLED to serve advertising, stage rental, sports stadiums, transportation hubs, and architectural installations.

What retail-specific LED display products does UHLED offer?

For retail environments, UHLED has developed specialized products to enhance visual merchandising and customer engagement. These include:

  • Shelf LED Display (Retail LED display): Ultra-narrow pitches P1.2/P1.5/P1.5625/P1.875mm; cabinet lengths of 300, 600, 900, 1200mm with 60mm height, or 400–1200mm with 50mm height – perfect for supermarket shelf edges.

  • Indoor LED Display (Double sided series): P2.5mm pitch; cabinet size 640×800mm – ideal for hanging signs or column wraps.

  • Poster LED Display (Retail LED display): P1.25/P1.538/P1.86/P2/P2.5mm; slim cabinet heights of 1600mm, 1760mm, or 1920mm with 640mm width – replaces static posters.

  • Cube LED Display (Retail LED display): Indoor/outdoor options with pitches P1.538/P2.5/P3.91mm; cabinet sizes 320×320mm, 480×480mm, or 500×500mm – creates 3D effect displays.

  • Film Transparent LED Display: Pitches P5/P6.25/P8/P10mm; cabinet sizes 1000×320mm or 1000×400mm – lightweight and adheres to glass windows.

  • Transparent LED Display: Outdoor pitch P3.9-7.8mm, indoor pitches P2.6-5.2/P2.8-5.6/P3.9-7.8mm; cabinets from 500×500mm to 1000×1000mm – high transparency for storefronts.

These retail solutions help brands attract foot traffic, promote dynamic content, and fit seamlessly into store layouts.

Can UHLED customize displays for specific customer requirements?

Yes, UHLED offers extensive customization capabilities under its OEM/ODM services. Customers can request:

  • Logo customization: UHLED can print or embed customer logos on cabinets, bezels, and packaging.

  • Size customization: Many products already support custom cabinet dimensions – for example, the outdoor rear-maintenance series and indoor iron cabinets allow any size upon request. Shelf displays come in multiple standard lengths, but non-standard lengths can also be developed.

  • Pixel pitch selection: Depending on the series, pitches range from as fine as P0.9375mm (COB series) up to P10mm (outdoor series). Customers can choose the optimal pitch for their viewing distance and resolution needs.

  • Shape and structure: The irregularity LED display series and cube/round displays demonstrate UHLED’s ability to create non-rectangular, double-sided, or curved screens.

  • Installation method: Rear-maintenance, front-maintenance, rental frames, or transparent mounting – all can be adapted.

UHLED’s in-house engineering team works closely with clients to develop first-piece tests and prototypes, ensuring that the final product matches exact specifications before mass production.

Does UHLED serve international markets, and what is its global reach?

Absolutely. UHLED has established a strong global presence with 10 years of brand accumulation and precipitation. Their business covers more than 140 countries and regions around the world, with over 40,000 successful product application cases. The company’s products are well received and recognized by 300+ global and big brands, a testament to their quality, reliability, and after-sales support. UHLED has also been shortlisted for a photoelectric industry project production base with a total investment of 6 billion yuan (as noted in their development course). With 8 project engineers capable of overseas project support, a 7/24 timely response system, and remote control services, UHLED ensures that international clients receive the same level of professional service as domestic ones. Whether for a retail chain in Europe, a rental stage in the Middle East, or a fine-pitch control room in Southeast Asia, UHLED delivers with consistent quality and global logistics support.

What key manufacturing equipment does UHLED use to ensure product quality?

UHLED has invested in advanced, high-precision manufacturing machinery to guarantee consistent quality and efficiency. Key equipment includes:

  • Panasonic MSR placement machines, capable of mounting an average of 45,000 lamp beads per hour.

  • Samsung S2 placement machines, which achieve a higher speed of 80,000 beads per hour for fine-pitch products.

  • Automatic printing machines that brush solder paste over an average of 300 square meters per day.

  • Small-pitch automatic screw machines producing 2,000 screws per hour for secure module assembly.

  • Reflow soldering ovens used for heating modules to ensure perfect solder joint formation.

  • Conformal coating sprayers covering 100 square meters per day to protect PCBs from moisture, dust, and corrosion.

These machines enable UHLED to maintain tight tolerances, high repeatability, and fast turnaround times, which are critical for both standard and customized LED displays.

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